Shipping and Delivery Policy
Tieque is a purely digital educational platform. This policy explains how our digital educational resources, course enrollments, examinations, and certificates are electronically delivered and activated.
100% Digital Delivery
Zero physical parcel shipping. All learning resources and services are delivered digitally over the web.
Instant Activation
Upon successful payment verification, access to examination attempts and certificate verification is granted immediately.
Guaranteed Support
If any technical delay occurs, our support team will manually reconcile and activate access within Within 24 to 48 business hours.
1.Nature of Services & Zero Physical Shipping
Tieque operates exclusively as an online digital learning and educational assessment platform. We provide access to curated curriculum, playlists, structured quizzes, knowledge evaluations, and verifiable digital certificates of completion.
Standard Digital Delivery Statement:
“Tieque primarily provides digital educational resources and online learning services. No physical shipping is required for digital products. Where a paid digital service is offered, access is generally provided electronically after the payment is successfully verified and the relevant service is activated.”
Because all products and services are intangible and delivered through our cloud software infrastructure, we do not package, dispatch, ship, or deliver any physical merchandise, books, CDs, or printed parchment paper through postal or courier services.
2.Access to Free Learning Resources
All public educational curricula, curated third-party video lessons (hosted on YouTube), topic notes, and interactive practice quizzes are accessible instantly across compatible modern web browsers upon account login or public navigation.
- Delivery Mode: Immediate browser streaming and interactive interface access.
- Prerequisites: Standard internet connection, modern web browser (Chrome, Firefox, Safari, Edge), and a free Tieque registered account where state tracking is required.
- Delivery Charges: ₹0.00 (Free of charge).
3.Electronic Delivery of Paid Services
Tieque offers specific optional paid services such as comprehensive knowledge examinations, digital certificate issuances, and voluntary contributions. The delivery timelines and mechanisms for these services are as follows:
A. Final Examination Access (₹199 per exam)
Upon successful payment authorization via our integrated payment gateway (UPI, Cards, NetBanking), your account is automatically tagged as eligible for the comprehensive final exam.
- Activation Window: Immediately (typically within 1 to 30 seconds of webhook confirmation).
- Where to Access: Navigate directly to the course page and click the “Take Final Exam” button, or visit your user profile.
- Validity: As indicated at the time of purchase (typically unlimited until completed or as governed by course versioning).
B. Digital Certificate Issuance
Upon achieving the required passing score (typically 80% or higher) on the final examination, your verifiable digital certificate is generated electronically.
- Delivery Mode: High-resolution downloadable PDF file with unique verification ID and public QR verification link.
- Delivery Window: Immediately upon exam submission and automated grading.
- Where to Access: Available indefinitely within your user profile under “Certificates”.
C. Educational Sponsorship & Support Contributions
Voluntary contributions (such as “Sponsor a Village Student” and “Buy Me a Coffee”) do not involve tangible merchandise delivery.
- Delivery Mode: Electronic contribution receipt and ledger transaction confirmation emailed to your registered address.
- Display: Recorded immediately in your private user profile contribution ledger, and publicly on platform counters (unless opted for anonymity).
4.What Happens If Payment Succeeds But Access Is Delayed?
On rare occasions, network latency, payment gateway webhook delays, or banking server communication drops may cause a temporary delay in the automated activation of your paid exam or service.
Recommended Troubleshooting Steps:
- Wait 2–3 minutes and refresh your browser page.
- Sign out of your Tieque account and sign back in to force a token refresh.
- Check your bank or UPI app to ensure the transaction status is marked as “Successful” (and not pending or reversed).
- Verify whether an order confirmation email was received from our payment provider.
If your access has not been activated within 30 minutes of a successful debit, please contact our support team immediately at support@tieque.in or WhatsApp +91 98471 13115 with your payment transaction ID / UTR number. We will manually reconcile and activate your access within Within 24 to 48 business hours.
5.Future Physical Goods & Policy Revisions
If Tieque introduces optional physical products in the future (such as printed hard-copy certificates, branded merchandise, or learning workbooks):
- Applicable courier shipping fees, serviceable pin codes/regions, estimated delivery transit days (typically 3–7 business days across India), and courier tracking links will be explicitly disclosed on the product checkout page prior to payment.
- This policy will be formally updated with dispatch SLAs, lost-in-transit claims, and return-to-origin procedures before any such physical product goes live.
6.Delivery Inquiries & Support Contact
For any questions regarding digital delivery, delayed activation, or electronic receipt downloads, please reach out to our dedicated support team: