Access to watch course videos and study lessons is always free. Where an optional fee is charged for a final examination or verified certificate of completion (e.g., ₹99 – ₹199), the following rules apply:

• Unstarted Examinations: If you paid an examination fee but have not yet started the exam, you may request a full cancellation and refund within seven (7) days of purchase.
• Verified Technical Failure: If a server disruption or verified platform failure prevents you from taking or completing an examination after payment, you may request either a free exam reset/re-attempt or a full refund upon verification by Tieque Support.
• Issued Certificates: Once a certificate has been earned, issued, and digitally published with a unique credential ID, the certification issuance fee is non-refundable.

In the event that an amount is debited from your bank account or UPI application but the service or order is not activated on Tieque due to a network timeout or banking communication delay:

• Automatic Reversal: Most acquiring bank gateways automatically reconcile and reverse failed debits back to the source bank account within 3 to 5 business days.
• Reporting Uncredited Debits: If your bank account remains debited after 48 hours without service activation, email our support team at support@tieque.in with your UPI UTR, payment reference, and transaction date. Verified duplicate or orphan charges will be reconciled and refunded immediately.

Contributions made towards the “Sponsor a Village Student” programme are restricted educational trust funds used to provide free course licenses and learning resources to underprivileged learners:

• Allocated Funds: Once sponsorship funds have been allocated or disbursed towards a verified student cohort, they become non-refundable as they represent committed educational grants.
• Duplicate or Erroneous Contributions: If you accidentally submit an erroneous contribution or duplicate payment, please notify Tieque Support within twenty-four (24) hours of transaction completion. Upon review and prior to allocation, verified erroneous contributions will be returned to the source account.

Voluntary platform contributions made via the “Buy Me a Coffee” feature support ongoing web hosting, video curation, and server development:

• Voluntary Support: Support contributions are voluntary, non-commercial platform contributions and are generally non-refundable once verified and processed.
• Mistaken Transactions: If an unintended duplicate contribution occurred due to a browser glitch, you may contact support within 24 hours for investigation and refund consideration.

To request a refund, follow these simple steps:

1. Submit Written Request: Send an email to support@tieque.in with the subject line “Refund Request - [Your Transaction Reference]”.
2. Include Required Details: Provide (a) your registered email address, (b) transaction reference ID (e.g. ORD-..., TQ-SPON-..., BMAC-...), (c) date and amount in INR, and (d) specific reason for refund request.
3. Review SLA: Our team reviews and responds to all refund requests within twenty-four to forty-eight (24–48) business hours.
4. Credit Timeline: Once a refund is approved, it is initiated back to your original payment method (source bank, UPI VPA, or card). Depending on banking clearing cycles (RBI / acquiring gateway processing), funds typically reflect in your account within 5 to 7 business days.