Privacy Policy
At Tieque, we respect your personal privacy. This policy outlines transparently what information we collect, why we collect it, how your transactions are protected, and your statutory data rights under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
Zero Data Selling
We never sell, rent, monetize, or trade your personal details with third-party advertising brokers.
Payment Security
Payment credentials (cards, UPI PINs) are processed directly by RBI-authorized payment gateways. We never store financial credentials.
Donor Anonymity
Educational sponsors and supporters have complete control over whether their contributions are displayed publicly or kept 100% anonymous.
1.Introduction & Scope
This Privacy Policy applies to all users of Tieque (“Tieque”, “we”, “us”, or “our”), operated by Mubu Manayath. It governs data collection, storage, and processing practices across our website https://www.tieque.in and any associated subdomains, APIs, or learning interfaces.
By accessing or using Tieque, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the platform.
2.Information We Collect
We collect only the minimum personal data necessary to provide our educational and assessment services:
A. Account & Profile Information
When you register using Firebase Authentication (e.g., Google Sign-In or email/password), we receive your primary name, email address, profile avatar URL, and a unique system user identifier (UID).
B. Learning & Assessment Activity
We store your course enrollment status, lesson progress, quiz attempts, examination answers, timestamps, final exam scores, and generated digital certificate metadata.
C. Transaction & Contribution Records
When you make a payment for examination access, sponsor a student, or contribute support, we record the transaction reference ID, payment date, INR amount, payment method category (e.g., UPI, Card, NetBanking), order status, and your display preference (public or anonymous).
D. Communication & Support Inquiries
When you submit inquiries via our Contact Us form, email, or WhatsApp, we store your name, email, subject, message content, and IP address (for anti-spam rate limiting) to investigate and respond to your request.
3.Financial Data Protection & What We Never Store
PCI-DSS Compliant Payment Handling:
Tieque does NOT collect, store, or have access to your full credit or debit card numbers, card expiration dates, CVVs, UPI PINs, or net banking passwords.
All payment processing is executed directly by Reserve Bank of India (RBI) authorized payment gateways and aggregators (e.g., Razorpay, Cashfree, or standard UPI rail). All sensitive financial interactions occur across 256-bit TLS encrypted channels managed directly by the payment provider.
4.How We Use Your Information
- To provide, operate, maintain, and personalize the Tieque learning platform.
- To authenticate your identity and protect user accounts from unauthorized access.
- To track course progress, evaluate quiz and examination answers, and generate verifiable certificates.
- To process payments and reconcile transactional records for taxation and compliance.
- To maintain our dual-ledger educational sponsorship system and record student access grants.
- To respond to customer support tickets, refund inquiries, and technical issues.
- To detect, prevent, and mitigate fraud, automated spam, and violations of our Terms and Conditions.
5.Educational Sponsorship & Support Contribution Privacy
We believe in voluntary transparency. When you contribute to “Sponsor a Village Student” or “Buy Me a Coffee”:
- You may select “Display Anonymously” at checkout. If selected, your name will never be listed publicly on contribution walls or impact counters.
- Your personal transaction ledger remains private and accessible only to you when logged in to your account.
- Aggregated impact statistics (e.g., total verified students funded) are reported publicly without disclosing individual financial profiles.
7.Third-Party Service Providers
To deliver our services reliably, we partner with industry-standard, SOC-2 and ISO-compliant cloud infrastructure providers:
8.Your Rights Under Indian DPDP Act & IT Rules
Under applicable Indian data privacy regulations, you have the right to:
- Right to Access: Request a summary of personal data maintained about you.
- Right to Rectification: Request correction of inaccurate or outdated profile information.
- Right to Erasure: Request deletion of your account and associated personal data, subject to legal, tax, or statutory transaction retention requirements.
- Right to Grievance Redressal: Submit a complaint to our designated Grievance Officer regarding any data privacy concern.
9.Grievance Officer & Contact Information
In accordance with the Information Technology Act, 2000 and the Rules made thereunder, as well as the Digital Personal Data Protection Act, 2023, the details of our designated Grievance Officer are provided below: